Why Is My Apple CarPlay Not Working? Troubleshoot & Fix Now

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An empty car interior with a dashboard display showing a "Apple CarPlay Not Working" error message

 

Having a broken Apple CarPlay can be a real pain, especially when you want to enjoy a smooth audio experience on the road. Whether you’re a car audio enthusiast, a boat owner or a motorcycle rider, CarPlay not working can ruin your plans and test your patience.

In this article you’ll find out the most common reasons why your Apple CarPlay isn’t working and learn simple fixes for apple carplay issues. From checking your cables to making sure Siri is on, we’ll walk you through the steps to get your system back up and running and enjoy hands-free driving.

Why won’t my Apple CarPlay work?

Apple CarPlay can be annoying but knowing the reasons helps you fix it faster. Let’s get into some common causes and fixes. Ensure that CarPlay is enabled in the settings to avoid connection issues.

USB Cable Issues

A faulty or incompatible cable is the most common reason CarPlay stops working. Apple recommends using an Apple branded cable but other high quality cables work too.

  • Check for damage: Inspect your cable for any visible wear and tear.

  • Use a certified cable: Cheap, flimsy cables may not support data transfer. Better to stick to certified ones.

  • Make sure the cable is plugged in to both your car’s USB port and your iPhone.

  • Ensure the USB cable is plugged into the correct port in the vehicle, as different USB ports may or may not work for connecting CarPlay.

If you have an iPhone 15 or later, make sure you have a USB-C connector as newer iPhones no longer use the Lightning cable.

Software Updates

Outdated software can stop CarPlay from working. Both your iPhone and car’s infotainment system need to be updated.

  • Update iPhone: Go to Settings > General > Software Update to make sure your iPhone’s iOS is up to date.

  • Update car’s system: Check your vehicle’s manual or the manufacturer’s website for instructions. Follow the on-screen prompts to install and download updates for Apple CarPlay as part of the iOS updates.

Siri and CarPlay Settings: Ensure CarPlay is Enabled

If Siri isn’t on, CarPlay won’t work. Also some settings need to be turned on.

  • Enable Siri: Go to Settings > Siri & Search and toggle on Listen for “Hey Siri” and Press Side Button for Siri.

  • Check CarPlay settings: Go to Settings > General > CarPlay and make sure your car is connected. Open Settings.

    • Enable CarPlay: If CarPlay stops working after your phone is locked, go to Settings > General > CarPlay and re-enable CarPlay for your car.

Also turn on Allow Siri When Locked. Make sure Siri is fully enabled for CarPlay to work smoothly.

Wireless Connection Issues

Sometimes connection glitches cause CarPlay to stop working.

  • Restart the connection: Disconnect CarPlay from your iPhone and reconnect it afterwards.

  • Restart devices: Turn off your car and iPhone, then restart both and wait a few seconds before pressing the power button again to turn it on.

  • Make sure Bluetooth is on: Bluetooth is key to wireless CarPlay. Go to Settings, tap Bluetooth and make sure it’s on. Also check if your car’s Bluetooth connection is listed and connected.

  • Make sure you’re not in Airplane Mode: Airplane Mode might disable necessary connections. Swipe down for Control Center and check if Airplane Mode is on. If it is, tap to turn it off.

  • Go to Settings > General > CarPlay, select your vehicle, and tap forget this car. This step can help resolve connection problems by allowing you to re-establish the connection.

  • Tap forget: As a troubleshooting step, tap forget to remove the vehicle and then try reconnecting.

Audio Muted

Sometimes your car might mute the audio unexpectedly due to Voice Control and CarPlay conflict.

  • Check audio source: Make sure your car’s audio system is set to the correct source.

  • Toggle Voice Control: Disable Voice Control for a few seconds to see if it fixes the audio issue.

By doing these you should be able to fix most CarPlay issues and get back to driving.

Other Ways to Fix Apple CarPlay problems

If the above troubleshooting didn’t work for you, don’t worry. There are a few more you can try to get your system up and running.

  • Check your iPhone's Screen Time settings to ensure that CarPlay isn't disabled under the Content & Privacy Restrictions category.

Check Your Vehicle Is CarPlay Compatible

Not all vehicles support CarPlay.

  1. Check your car’s manual or the manufacturer’s website.

  2. Look for CarPlay logos on the car’s infotainment system.

Make sure your vehicle model is listed as CarPlay compatible.

Turn Off USB Restricted Mode

USB Restricted Mode will block data connections.

  1. Go to Settings.

  2. Tap Face ID & Passcode or Touch ID & Passcode.

  3. Scroll down and toggle off USB Accessories.

FAQs

Got questions why your Apple CarPlay isn’t working? You’re not alone. Below we’ll answer some of the most common questions and how to fix them.

Why Is My Apple CarPlay Not Working But My Phone Is Charging?

If your Apple CarPlay is not working but your phone is charging, it could be due to several reasons. First, ensure that your iPhone is running the latest iOS version. Also, check if your car's infotainment system has any available updates, as outdated software can cause connectivity issues. Additionally, make sure that CarPlay is enabled on your iPhone and that your car supports CarPlay.

Why Won’t My Phone Connect to My Car via USB?

If your phone won’t connect to your car via USB, start by checking the USB cable for any damage and try using a different cable. Ensure that your iPhone is unlocked and that you have allowed CarPlay access on your device. Using Apple Music through CarPlay can also help verify if the connection is working properly, as it allows you to listen and control the playback of music, podcasts, and audiobooks in your car's infotainment system. If the problem persists, try restarting both your iPhone and your car's infotainment system.

Why Is My Apple CarPlay Not Working But My Phone Is Charging?

There might be a software issue with your phone or car’s infotainment system preventing the CarPlay connection. Try restarting both your phone and car, make sure your phone is on latest iOS and check if your car’s infotainment system has any updates.

Why Won’t My Phone Connect to My Car via USB?

This might be due to a faulty USB cable, damaged USB port in your car or software issue. Try using a different USB cable, check for debris in the car’s USB port and make sure your phone and car’s software is up to date.

Get Your Apple CarPlay from BOSS Audio

Apple CarPlay is designed to make your driving experience safer and more enjoyable. When it doesn’t work it can be frustrating but with the right troubleshooting you can fix the issue quickly.

If you want to take your CarPlay experience to the next level consider upgrading your car’s audio system. BOSS Audio has a range of high quality, compatible products that can take your in-car entertainment to the next level. Don’t let minor issues stop you from enjoying all the benefits of Apple CarPlay. With a little effort and the right tools you can have a seamless, hands-free driving experience every time you hit the road.

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